At Belleza Mart, we value your satisfaction and strive to provide you with high-quality products and excellent customer service. We understand that there may be instances where you need to return a product. Please read our Return Policy carefully to understand the guidelines and procedures for returning items purchased from our e-commerce website.
1. Eligibility for Returns: You may be eligible for a return if you have received a damaged, defective, or incorrect product. In such cases, please contact our customer support team within 09649886666, or 01886823618 days of receiving the item to initiate the return process.
2. Non-Eligible Items: Certain products, such as items marked as “final sale” or personalized/customized items, may not be eligible for returns. Please check the product description to determine if an item is eligible for return before making a purchase.
3. Return Process: To initiate a return, please follow these steps:
- Contact our customer support team at 09649886666, or 01886823618 / [email protected] within 24/7 days of receiving the item.
- Provide your order number, a description of the issue, and any relevant photos that showcase the problem with the product.
- Our customer support team will guide you through the return process, including providing you with a return authorization if your return is eligible.
4. Packaging and Condition: To ensure a successful return, please adhere to the following guidelines:
- Return the item in its original packaging, if possible.
- Ensure the item is in its original condition, unworn, unused, and free from any signs of damage, alteration, or tampering.
5. Shipping and Return Costs: If the return is due to a mistake on our part (e.g., wrong item sent, defective product), we will cover the return shipping costs. If the return is for reasons other than our mistake (e.g., change of mind), you may be responsible for the return shipping costs.
6. Refund Process: Upon receiving and inspecting the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 09649886666, or 01886823618 business days for the refund to appear in your account.
7. Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange a product for a different size, color, or style, please follow the return process, and then place a new order for the desired item.
8. Contact Us: If you have any questions or concerns about our Return Policy or need assistance with a return, please contact our customer support team at 09649886666, or 01886823618 / [email protected]. We’re here to help!
Please note that this Return Policy is subject to change without notice. The version of the policy in effect at the time of your purchase will apply to your return. Thank you for shopping at Belleza Mart, and we appreciate the opportunity to serve you!