Refund and Returns Policy for Belleza Mart

Effective Date: 01/01/2025

Thank you for shopping at Belleza Mart (belleza.com.bd). We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please read our Refund and Returns Policy below.

1. Returns Policy

At Belleza Mart, we accept returns for most products within 7 days from the date of delivery, subject to the following conditions:

  • The product must be unused, in its original condition, and with all tags, packaging, and accessories intact.
  • The product must be returned in its original packaging.
  • You must provide a valid receipt or proof of purchase.
  • The following items are not eligible for return:
    • Products that have been opened, used, or damaged by the customer.
    • Perishable items such as food and cosmetics.
    • Personalized or custom-made items.

2. How to Return an Item

To initiate a return, please follow these steps:

  • Contact our customer service: Reach out to us within 7 days of receiving your order by emailing us at [Insert your support email] or calling us at [Insert your contact number]. Please include your order number, product details, and reason for the return.
  • Return Authorization: Our team will guide you through the return process and issue a return authorization if the return is approved.
  • Return Shipping: You are responsible for the return shipping costs, unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service for returns.
  • Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the return conditions. If the return is approved, we will process the refund or replacement.

3. Refund Policy

We offer refunds for returned items in accordance with the following guidelines:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. If the payment was made via cash on delivery (COD), a bank transfer or store credit may be offered.
  • Refund Processing Time: Once we receive the returned item and verify its condition, we will process your refund within 7-10 business days. The refund may take additional time to reflect in your account, depending on your payment method and bank processing times.
  • Partial Refunds: In some cases, a partial refund may be issued if the returned product is not in its original condition or if some parts are missing.

4. Exchanges

If you receive a product that is defective, damaged, or incorrect, you can request an exchange for the same item or a similar product. Please contact us within 7 days of receiving your order to arrange an exchange. Exchanges are subject to product availability.

5. Damaged or Defective Items

If your item is damaged or defective upon arrival, please contact us immediately at [Insert your support email] or [Insert your contact number] with your order number and photos of the damaged or defective product. We will arrange for a replacement or refund, depending on your preference.

6. Non-Refundable Fees

Certain fees, such as shipping costs, are non-refundable unless the product is faulty, damaged, or not as described. The customer is responsible for return shipping charges unless otherwise stated.

7. Cancellation Policy

You may cancel your order within 24 hours of placing it if it has not been processed or shipped. To cancel an order, please contact us as soon as possible via email or phone. If your order has already been shipped, the cancellation policy will not apply, and you will need to follow the standard return process.

8. Exceptions

  • We do not accept returns or exchanges for products marked as “final sale.”
  • Custom or personalized items are not eligible for return, unless they arrive damaged or defective.

9. Customer Service

If you have any questions or need further assistance, please feel free to reach out to us:

Belleza Mart
Email: bellezamart@outlook.com
Phone: 09649886666, 01886823618
Website: https://belleza.com.bd